GetLook - Salon at Home
|Email id||[email protected]|
|Hair cuts and wash||Deep Conditioning, Deep Conditioning, Hair Cut For Women, Hair Cut For Men|
|Hair spa||Hair Spa, Dandruff Treatment, Power Dose Treatment, Hair Spa, Dandruff Treatment, Power Dose Treatment|
|Curls and straightening||Hot Rollers, Ironing, Rebonding, Ironing, Hair Straightening, Perming|
|Hair colouring and highlights||Hair Colouring, Highlights, Highlights, Colour Change, Colour Change|
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- September 26, 2019
- Concerned Officials
I am writing this to inform you all of the behaviour of one of your staff member Himanshu Raj of Getlook. I am referring to the use of abusive language that I have experienced today. There were wrong services written in my services Package today. When beautician Shahida told me about services, I told her to reconfirm as I asked for some services to be changed and the person promised me for that. She called me in front of me and I was listening the conversations and was inputting my points also in the call what service was promised. During dropping the call, Himanshu told Shahida in Hindi to abuse me " what we call ma ki gaali in Hindi " I am not writing exact words as we are that decent enough not even to use such language. I wrote on whatsapp of Getlook and supervisor Ashish called , after listening me and confirming the words ( abusive language ) from beautician, he said he will get back to me, that getback didn't happened so far . I called the number again Himanshu picked and told me, we will take action on that man, he thought I will not recognise his voice. Do they really fool their customers like that? Any service based Industry works on Customer Service, if it could be any service provider, his manager would have immediately called off atleast for a sorry and apology email. Rather than that, I was told to wait and call Ashish after 5:30 PM //... Salute to you guys. I am HR professional, I know how to get things done. I told on whatsapp I will not pay for your services, here the another surprise was waiting for me. I got the reply, beautician has to pay from her pocket then and next appointment of her will be cancelled. Really???? Again rather than asking me apology, they are telling me, what will happen to the beautician? Do they charge the third person in their organisation if one person commit crime?Anyhow, I just used this trick so that at least any senior call me back, and that person should be punished. But sad to say, even person stopped replying me. I am law abiding citizen, I have paid cash to beautician for the services . I have lodged complaint of Getlook in PMo office for harassment and their behaviour towards their beauticians as well. I came to know they even dnt pay any compliance's to their staff. Sab black me he, no PF< NO ESI.. No complainces, no TDS..nothing..
- December 4, 2018
- Very pathetic professionalism exhibited by Getlook. Had availed a waxing service from them that left a scar and had to undergo expensive dermatology treatment to correct. They only asked for the bills but just remained idle over it. No value for customer's complaint when their service or product created an issue.
Beware of Getlook.